{"id":3333,"date":"2026-08-20T00:00:00","date_gmt":"2026-08-19T17:00:00","guid":{"rendered":"https:\/\/smkn1krangkeng.sch.id\/?p=3333"},"modified":"2026-11-07T03:47:14","modified_gmt":"2026-11-06T20:47:14","slug":"rocketplay-casino-ca-fixing-kyc-deposits-bonuses-and-mobile-loading","status":"publish","type":"post","link":"https:\/\/smkn1krangkeng.sch.id\/index.php\/2026\/08\/20\/rocketplay-casino-ca-fixing-kyc-deposits-bonuses-and-mobile-loading\/","title":{"rendered":"Rocketplay Casino CA: Fixing KYC, Deposits, Bonuses and Mobile Loading"},"content":{"rendered":"<article>\n<p>You are staring at a grey \u201cPending\u201d label next to your uploaded ID, or at a casino balance that still shows the old figure after a deposit. The most common cause is a mismatch between the details on your player profile and the documents or payment receipt you submitted.<\/p>\n<h2>Identity verification is stuck or documents are rejected<\/h2>\n<p>You uploaded a photo of your passport or ID, but the status stays on \u201cPending\u201d or switches to \u201cRejected\u201d with no clear reason. The likely causes are:<\/p>\n<ul>\n<li>The photo is blurry, cropped, or shows glare over the text and photo page.<\/li>\n<li>The name, date of birth or address on the document does not match your player profile.<\/li>\n<li>You sent an expired document or a copy instead of a photo of the original.<\/li>\n<li>The proof of address is older than the period the casino accepts.<\/li>\n<li>A second document was requested, but only one file was uploaded.<\/li>\n<\/ul>\n<p>Work through these steps:<\/p>\n<ol>\n<li>Open your profile and compare the spelling of your name with the document. Even a swapped first and last name causes a rejection.<\/li>\n<li>Retake the photo in daylight on a flat surface, with all four corners visible and no flash reflection.<\/li>\n<li>Upload the photo page of your ID or passport, not a screenshot from another app.<\/li>\n<li>For proof of address, use a utility bill or bank statement that shows your full name and home address.<\/li>\n<li>Make sure the document is current and not expired.<\/li>\n<li>Check that the file format is JPG or PNG and that the size is under the upload limit shown on the form.<\/li>\n<li>Submit each requested document in its own upload field.<\/li>\n<li>Wait for the review to finish before uploading again, because duplicate files slow the check.<\/li>\n<li>Do not send documents by email unless the support team asks you to.<\/li>\n<li>If your address changed, update it in the profile first, then upload the matching proof.<\/li>\n<li>Keep the same document type for the whole process; switching between ID and passport creates confusion.<\/li>\n<li>If a selfie is requested, hold the document next to your face and keep both in frame.<\/li>\n<li>Remove any cover or case that hides part of the document.<\/li>\n<li>After a rejection, read the reason shown and fix only that issue before resubmitting.<\/li>\n<li>Contact support if your documents are clear, match your profile, and the status still has not changed after a full review cycle.<\/li>\n<\/ol>\n<p>Contact support only after you have corrected the specific rejection reason and the status remains unchanged.<\/p>\n<h2>A deposit left your bank but is not on the casino balance<\/h2>\n<p>Your banking app shows the payment as completed, yet the casino balance still shows the amount from before. The likely causes are:<\/p>\n<ul>\n<li>The payment is still being processed between your bank and the casino.<\/li>\n<li>You paid from a bank account or card that is not in your own name.<\/li>\n<li>The deposit was made with a method the casino does not accept for that currency.<\/li>\n<li>A saved payment page timed out and you sent the transfer twice.<\/li>\n<li>You entered a reference or player ID that does not match your account.<\/li>\n<\/ul>\n<p>Work through these steps:<\/p>\n<ol>\n<li>Take a screenshot of the completed payment in your banking app, showing the amount, date and recipient.<\/li>\n<li>Refresh the casino balance and log out, then log back in.<\/li>\n<li>Check your transaction history in the casino cashier for a pending entry.<\/li>\n<li>Confirm that the payment method you used belongs to you and matches your player name.<\/li>\n<li>If you sent two payments, note both reference numbers before contacting anyone.<\/li>\n<li>Do not send a second deposit to \u201cpush\u201d the first one through.<\/li>\n<li>Check that the currency of the deposit matches the currency of your casino account.<\/li>\n<li>Look for a message in the cashier asking for a payment receipt.<\/li>\n<li>Upload the bank screenshot through the cashier if that option is offered.<\/li>\n<li>Keep the payment reference visible in the screenshot.<\/li>\n<li>Avoid editing the screenshot; a clear, unaltered image is easier to match.<\/li>\n<li>Wait for the pending entry to change before taking further action.<\/li>\n<li>If the bank shows the money as sent and the casino history shows nothing after a full processing cycle, gather your receipt.<\/li>\n<li>Send one message to support with the screenshot, the reference number and the amount.<\/li>\n<li>Contact support if the payment is complete on your bank side but no pending or completed entry appears in the cashier.<\/li>\n<\/ol>\n<p>Contact support once you have the bank receipt and the casino history clearly shows no matching entry.<\/p>\n<h2>The welcome bonus or free spins were not credited<\/h2>\n<p>You made a qualifying deposit or entered a code, but the bonus screen still shows no extra funds or spins. At <a href=\"https:\/\/rocketplay-casino-ca.com\/\">rocketplay-casino-ca.com<\/a>, the usual causes are:<\/p>\n<ul>\n<li>The deposit was made before the bonus code was entered, or the code had a typo.<\/li>\n<li>The minimum deposit for the offer was not met.<\/li>\n<li>The bonus was already claimed on an earlier deposit.<\/li>\n<li>The free spins are tied to a specific game that you have not opened.<\/li>\n<li>The account was not fully verified when the deposit landed.<\/li>\n<\/ul>\n<p>Work through these steps:<\/p>\n<ol>\n<li>Open the bonus section and look for an \u201cActive bonuses\u201d or \u201cAvailable spins\u201d list.<\/li>\n<li>Compare the code you typed with the one shown on the offer page, letter by letter.<\/li>\n<li>Confirm that your last deposit met the minimum amount stated for the offer.<\/li>\n<li>Check whether the bonus requires a code at deposit or is added automatically; using a code when none is needed can block it.<\/li>\n<li>If you claimed a welcome package, check which step of the package you are on.<\/li>\n<li>Open the game tied to the free spins; some spins only appear inside that game.<\/li>\n<li>Log out and back in to refresh the bonus balance.<\/li>\n<li>Look at your transaction history for a bonus entry with a timestamp.<\/li>\n<li>If the bonus appears as \u201cPending\u201d, finish any missing profile or verification step.<\/li>\n<li>Do not make another deposit to trigger the same offer before the first one is resolved.<\/li>\n<li>If you used a code from an email or social post, confirm it applies to your account type.<\/li>\n<li>Check that no other active bonus is blocking the new one; some offers cannot run together.<\/li>\n<li>Note the date and amount of the qualifying deposit.<\/li>\n<li>Take a screenshot of the bonus screen showing the missing credit.<\/li>\n<li>If the offer was advertised with a code, keep a copy of that code.<\/li>\n<li>Contact support with the deposit date, amount and code if the bonus is still missing after you have checked these points.<\/li>\n<\/ol>\n<p>Contact support when your deposit met the offer conditions, the code was correct, and no bonus or spins appear in your account.<\/p>\n<h2>The site or games do not load properly on a phone<\/h2>\n<p>You open the casino in your phone browser and the page freezes, shows a blank screen, or a game stops mid-load. The likely causes are:<\/p>\n<ul>\n<li>A weak mobile connection or a network that blocks gaming content.<\/li>\n<li>An outdated browser version or too many open tabs.<\/li>\n<li>Cached data that conflicts with the latest page version.<\/li>\n<li>A game that needs more memory than the phone currently has free.<\/li>\n<li>A background app or battery saver interrupting the browser.<\/li>\n<\/ul>\n<p>Work through these steps:<\/p>\n<ol>\n<li>Switch from mobile data to Wi-Fi, or the other way around, and reload the page.<\/li>\n<li>Close all other browser tabs and apps running in the background.<\/li>\n<li>Clear the browser cache and cookies for the site, then sign in again.<\/li>\n<li>Update your phone browser to the latest version available for your device.<\/li>\n<li>Turn off battery saver or low-power mode while you play.<\/li>\n<li>Disable any content blocker or private DNS setting that might stop game files from loading.<\/li>\n<li>Try a different browser to see whether the problem follows the browser or the connection.<\/li>\n<li>Restart the phone to free memory before opening a heavy game.<\/li>\n<li>Load the casino page first, then open the game from the lobby instead of a direct link.<\/li>\n<li>If a single game fails, try another game to see whether the issue is site-wide or title-specific.<\/li>\n<li>Keep the phone screen on and the browser in the foreground during a game load.<\/li>\n<li>Check that your phone has enough free storage for browser updates.<\/li>\n<li>Avoid using public Wi-Fi networks that require a login page, as they often interrupt game sessions.<\/li>\n<li>Note the exact error message or the point where loading stops.<\/li>\n<li>Contact support if the site fails on two different browsers and two different connections.<\/li>\n<\/ol>\n<p>Contact support when the problem persists across browsers and networks and you can describe the exact point of failure.<\/p>\n<p>Keep your profile name, address and payment details identical everywhere, and upload clear documents the first time; that single habit prevents most verification, deposit and bonus problems.<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>You are staring at a grey \u201cPending\u201d label next to your uploaded ID, or at a casino balance that still shows the old figure after a deposit. The most common cause is a mismatch between the details on your player profile and the documents or payment receipt you submitted. Identity verification is stuck or documents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-3333","post","type-post","status-publish","format-standard","hentry","category-tak-berkategori"],"_links":{"self":[{"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/posts\/3333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/comments?post=3333"}],"version-history":[{"count":1,"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/posts\/3333\/revisions"}],"predecessor-version":[{"id":3334,"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/posts\/3333\/revisions\/3334"}],"wp:attachment":[{"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/media?parent=3333"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/categories?post=3333"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smkn1krangkeng.sch.id\/index.php\/wp-json\/wp\/v2\/tags?post=3333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}